It's an unusual position to take, and it costs us money. The maths is simple: we'd rather do twelve things we believe in than fifty things we don't. So we read every brief that comes in, and we say no to most of them — politely, with a short note about why, and usually with a recommendation for another studio that fits better.
The briefs we take share a pattern. The founder is past the "anyone will do" stage and before the "we just need a deck" stage. They have a product that works, a market that's listening, and a brand that no longer matches either. They are not asking us to make them liked. They are asking us to make them remembered.
That distinction matters. Liked is a feeling; it fades with the algorithm. Remembered is a structure; it compounds for a decade. Most of the brands in the V&A's permanent collection were not the most popular of their year. They were the ones a jury could still recognise, blind, fifteen years later. That is the standard we hold ourselves to.
— Mara & Theo